You Need to Know

Frequently Asked Questions

How can I book one of your services?

You can book one of the packages via the form here . Specify your requirements when submitting the form. You will receive a prompt response.

How many days in advance can I book aphotoshoot for my property?

If we have availability on our schedule, you may be able to book your photoshoot on the same day. However, we recommend to book it at least 24-48 hours in advance to both guarantee our availability and to give you time to prepare your property for the shoot.

How many images will I receive?

Depending on the size of your property and the type of service you order, you will receive between 12 and 36 HDR photos.

How do I prepare my property for thephotoshoot?

Get in touch with one of our representatives to receive detailed tips on how to prepare your space for the session. You can also download this guide to preparing your property.

What’s the overall photoshootprocess like?

Please prepare your property according to our guide . On the day of the photoshoot, make sure your property is clean and organized. Our photographer will help stage your property following a consultation with you and/or your real estate agent. Our team will arrive on the day of the shoot at the agreed-upon time. The process takes about an hour, depending on the size of your property and specific requirements. Larger packages – such as video tours – may take up to 4 hours to complete.

What’s the duration of a typical photoshoot?

It depends on the size of your property and your specific needs. Generally, it takes between 45 minutes and 2 hours to complete a session.

When will I receive the photos?

Our turnaround time is 24 hours. You will receive HDR photos retouched and ready to be uploaded on your website.

Do you offer discounts if I want to book youfor multiple properties?

If you are a real estate agent and are looking to book us for shoots of multiple properties, it is possible to receive a discount. Please contact us to discuss further.

Do I need to be there during thephotoshoot?

Ideally. However, if it’s not possible, our team will do the photoshoot without you. Simply make sure to provide us with access to your property.

What form of payment do you accept?

You can pay for your session via PayPal, Mastercard, Visa, or in cash. You will receive an electronic copy of the receipt.

What if I’m not happy with the outcome– the photos, the videos, etc.?

We greatly value the quality of work that we deliver and are proud of the amount of referral work we receive as a result. However, on the off chance that you are not satisfied with our work, we will do our best to work with you on re-editing the photos and re-shooting the property if needed.